Frequently Asked Questions
1  How do I make enveloboxes on my Enveloper Pro?
To make the enveloboxes you need to use either the Ultimate Crafters Companion or Ultimate Pro Crafters Companion. It isn’t possible to make enveloboxes on the Enveloper Pro.
2  My stick n spray doesn’t stick after I have cleaned my stamp, why is this?
To clean your stamps you need to use an alcohol free wipe, so that it doesn’t remove the stick and spray.
3  How do I store my un-mounted stamps which I have used with the stick and spray?
The best way to store stamps which you have used with stick and spray is either on sheets of acetate, or in plastic wallets.
4  What is the best way of working with die cut decoupage?
By far the easiest way to pop the die cut elements out the the sheets is to use a computer mouse mat or a soft mat like that used in parchment work. If using a computer mouse mat use it so that the the hard surface is facing the table and the foam side is facing you. Now place the die cut decoupage sheet so that it is foil side down on the mouse mat. Now using the handle of a pair of metal scissors or smooth metal object(ie head of a spoon) gently rub all around the die cut areas. The elements will now start to pop out. To finish turn the sheet over so that the foil side is facing you and gently pull all the die cut elements out.
5  What is your Fair Usage Policy for licensed products?
Please click here to view our Fair Usage Policy.
6  Can I purchase replacement blade units for my 5 in 1 trimmer?
Yes, you can find the replacement blade units for the 5 in 1 trimmer by clicking here
7  What is the GSM of your printable papers?
You can find the GSM of our papers within the product information on each individual item.
8  Is your Centura Pearl card double sided?
We now stock both single sided and double sided centura pearl card on our website. The double sided card is approximately 310gsm and the single sided is 300gsm.
9  Can I purchase spectrum noir pens individually?
The original black spectrum noir markers are not available indivdually and can only be purchased in the 6 and 24 packs. The Illustrator and Graphic markers can be purcahsed individually on our website.
10  Can I purchase the instructions for your boards?
You can now download a copy of all of the instructions for our scoreboards including the ultimate pro by clicking here